Very prompt delivery. Beware before ordering. Absolutely atrocious experience with Wayfair. No offer of compensation barely even an apology. Excellent service, fast delivery,would recommend Mayfair Beds to anyone and everyone!!! Enjoy free delivery over £40 to most of the UK, even for big stuff. * One or more of these files was not uploaded due to an invalid file type. Highly recommend it! Which we have told you before cancelling your order. also very good quality products. My bookcase arrived on time and was very well packaged. You will be contacted by email to verify your review. I contacted Wayfair and Sureshi wasn't empathetic or willing to help advising that the other two parcels are on the way and they can only offer to send out new parts and 'rectify issues as soon as possible' which given the desk was delayed and shipped from Poland could mean another 3-4 week wait. I ordered a TV cabinet in the sale. Had to wait 4 weeks for delivery but they told me that before I ordered. The Mayfair is a luxurious mattress with each pocket spring sewn individually allowing them to move independently and to the shape of the sleepers body. I first purchased these drawers back in February, they were supposed to be delivered a month later (mid March)....they were initially sent but ended up getting sent back, never even made it across the sea for an attempted delivery? This was my first and last experience with Wayfair. Took money off me saying they were delivering it then later said It was not in stock, then when I eventually got through to someone they said they had no idea as the owner wasn’t there!!! I ordered a Console table and two light fitments, tried to cancel the order of the table within one hour of placing the order. Very quick and efficient service. Advised to check the tracking number for further info...the tracking number doesn't exist as DHL have never been in recipt of my package.The 2nd delivery date for the bed arrived only to check and find its been changed again and now its due 10th November which leaves only 5 days before I need it (a gift for my son's birthday) and I have absolutely no faith that it will arrive then either.The company totally fabricates delivery dates to sell products, the bed I am still waiting for (that was due 5 days ago) is still being advertised as available for delivery in 3 days which is clearly not true.Customer service offer no real support or help and just continuously say 'check the online tracker' and repeatedly blame DHL.My advice to anyone thinking about buying from them is AVOID AVOID AVOID!!!!! Staff does all their best to deny any help. Thanks! Would buy again and recommend to others. Brand: MayFair Beds Model: HVNA* Havana Luxury Sleigh bed Havana Luxury Crushed Velvet Fabric Sleigh bed Single 3FT119cm102cm219cm Double 4FT6119cm144cm225cm King Size 5FT119cm163cm.. Will not be using again. No problems again. Order was placed 1st October 2019 & Canceled 7th 2019 Not because of what you have mentioned above. I took the day off Friday but no collection. So we placed another order, as these drawers (perfect for changing a baby on) were the perfect size and colour for the space I had in the room, and I hadn’t found anything else suitable. Tags Kindle 1 Oxford 1 wingback 1. We received a dressing table with a built in light. Contract Beds Available in Single, Double, King Size & Super King Mayfair Furniture are proud suppliers of excellent hotel beds to the hospitality sector. My only issue is extention cable does not work, but managed without needing it. Very pleased. Would you like to add a photos or videos? Great servce. Sent you detailed conclusion to your email. Was a bit daunted by the number of pieces I had to put together but plodded methodically through the instructions and manged perfectly well on my own. Zero communication from customer service. I was told by Waifare live chat that cancelling the item was now impossible as it was already being prepared for dispatch to be delivered on Thursday (6 days after purchase). Finally managed to get through to someone on the phone where I asked for a partial refund or credit towards a future purchase. Shop Wayfair.co.uk for A Zillion Things Home across all styles and budgets. In addition, the bottom of the bed came with a piece of fabric, no wood on the bottom of the divan bed. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). The quick chat facility on their website was a waste of time. I'm so unhappy and disappointed as I'm concerned I will now have to wait a while for a refund so I cannot purchase another from elsewhere till this has been resolved.VERY DISAPPOINTED with this customer service. Contacted Wayfair and they send out a brand new chair. The quality is brilliant and looks so lovely in the living room. I could take it further I think as they entered into a contract with me as soon as they debited the money from my account. With a store full of exquisite products, a professional personal shopping service and impeccable white glove delivery service, we can help you to discover luxurious home furnishings to express your own unique style, all at your own pace and in the comfort of your home. Today, a large box packaged arrived from Waifare (4 days earlier than date stated) with two labels attached on it, one stating the contents was the console table and one stating it was a BATHROOM CABINET in the box. Additionally, cardboard box was badly damaged and missing the instruction manual. Very bad service. It cost us £69+vat for two occasions. Read details in your email. I complained but they provided me with no help just the usual empty apology. I have been far more than understanding and patient than most, as I believe you get nowhere with being rude, and given the current circumstances, I felt it only fair. After months of searching for the perfect coffee table I bought one from Mayfair last month and I absolutely love it! Ordered a nursery furniture set in the sale, received an email a few days later to say the delivery company had collected the items but managed to leave one part behind so when it arrives get back in touch and they'll send the missing part.... Delay number 1.Then delivery date came and went no other contact went on to track my delivery with them diverted me to arrow delivery company whose website stated it had been cancelled chased wayfair who apologised for this and I only re ordered on the basis of it arriving no later than the 5th November due to already having the first issue... Reordered then went onto check delivery update to see the second one had also been cancelled with no contact made by wayfair or the couriers to ourselves.... Not much sympathy from wayfair just got offered my refund no compensation whatsoever for now having to face ordering/finding another lot of nursery furniture in a second lockdown no option for them to make a faster refund to us either. Can't get in touch unless by email and just get passed around different departments. The chair (as advertised on the website) vs what they delivered was not the same. Total chaos. If you’re in 2 minds to use them... go elsewhere. (3 customer reviews) £ 545.00 – £ 975.00 Pocket Sprung – Firm Support. It was obvious that this was a previously returned item that was re-despatched to another customer. Also, much of what they sell on there can be bought cheaper on other sites if you’re willing to shop around a little. Do not use them.Waited over 6weeks for dining chairs kept making excuse from lost in transit to still with supplier.Finally after 6weeks of chasing them told they had reordered them and they would be here in december. I got back in touch with Waifare customer services to inform them that the wrong item had been delivered who have arranged for a Hermes courier to collect the parcel in two days, but I won't be in to hand it over to them as I will be in work. Absolutely disgusted with Wayfair. According to the terms and conditions "We can only accept the return of faulty dog beds where there is a manufacturing fault not if the dog has caused damage to the bed". Stay away. (£122.97 was the price of the chair). We provide contract beds in a variety of sizes including, single contract beds, double contract beds, king size contract beds and even super king contract beds. Awful service by this company. Useful. Your browser does not support embedded videos. Tourville WardrobesBought 2 of these and they are amazing.They did take some time to put together but definitely worth it.They should maybe think to label the parts. Then in September, we were notified that this order was to be cancelled as the product was now discontinued, via an email.I then proceeded to contact wayfair (phoning a few times and then an email) to speak to the manager who was dealing with us, to fail and get nowhere. The collection was arranged Thursday morning. !Order number was ID:85 and I got an email back from someone called AJ, luckily I paid through PayPal so I was protected. So even if your PayPal runes out after 30 days, you were still in safe hands. © 2020 Trustpilot A/S. No- definitely will NEVER deal with this site again. Delivery service was great and efficient too! Excellent service, fast delivery, would recommend Mayfair Beds to anyone and everyone!! Still no response from my email that was sent over a week ago. Ordered bed and mattress from Wayfair, delivery date for the mattress came and went without a delivery. After ordering a bed Online that said 7-10 days it was not even dispatched in that time after making endless calls to chase delivery. So I'm now going to have to sort out sending both parcels back on two separate occasions, the bathroom cabinet one being a bit cumbersome for me as its very large and mirrored. At Mayfair Home Furniture our mission is to provide a simple, convenient and innovative way for our customers to furnish their homes with beautiful items. Zero contact since the cancellation, which was via email, no call, a lot not chasing on our part, from the beginning.I currently have baby clothes everywhere in the babies room as I have no storage for them. First time I have ordered item arrived damaged. Strengthen your review by uploading photos & videos. This seemed a bit ridiculous as it was not a next day delivery or even a 2-3 day one. I have looked in to the messages and email exchanged between staff. Can I be bothered!? However, we have not been treated fairly in this whole process, and I’m just disappointed in the lack of customer service and the fact that we have clearly been forgotten about, and just let down. Share. ! I am now 2 days down off work because I work 0 hour contracts and I am going to be delayed further because they refuse to refund me as I have no idea when or if this collection will ever take place. We need your email address to verify that your review is genuine. They’d basically robbed a part from a different chair which wasn’t even the same colour. They promised me it would be collected Monday and I took a second day off work but again no collection took place. Delivery date has been changed without any explanation or prior notice. Phoned customer service to confirm dates, gentleman on phone was very helpful. Availability In Stock Out of Stock. I am left without a desk and feel completely let down by the lack of flexibility shown to support a customer who has received a bad experience. I think they listed the item at the wrong price to hook people in... they have absolutely zero customer service skills. Truly disappointed. I went online to find the item was still available at more than twice the price. Contacted customer support again as I had still not heard anything about the mattress, got told that DHL were going to deliver it that same day so I waited in....no delivery. Bought a metal garden shed from them. Never again. 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