If you're used to friendly or respectable customer service TCF is not it. We also offer home, personal umbrella liability and life insurance products. Check Cashing, thoughtful service by seasoned individuals. Privacy Policy This privacy statement explains our policies and practices regarding online customer information and how we collect, use, and share your personal data when you use our website. Waited over 2 hours on hold and they hung up. Well I have come to find out transfers can be made at any time by contacting the bank. All Stores > TCF Bank Locations & Hours; 1 TCF Bank - Minnetonka 1801 South Plymouth Road, Minnetonka MN 55121 Phone Number: (612) 339-3075. The last 4 or 5 transfers I've tried to make have all taken me the better half of a day to complete while they work on their 'technical difficulties'...good grief! PLUS $50 added in the next day. They seem like they are helping you on the phone tell you what to do next, you fulfill your part and then don't hear back, waste your lunch calling them again for them to claim they didn't receive this or that or you didn't do it correctly. You know. I eventually forgot about my checks until I realized that I was absolutely empty a few weeks back. For questions related to products, product selection, pricing, delivery and replacement parts, please contact your local Sales Representative. I did update my address appropriately when I moved so I'm not sure how it didn't go through on their end. I have excellent credit and have NEVER HAD ANY PROBLEM like this. Claim your business to immediately update business information, respond to reviews, and more! The tellers are sweet and kind. I had fraudulent charges on my account from Amazon. This location was perfect when I needed to make deposits into my account in-between my classes on campus. It applies to TCF Customer Service and their fee practices.10/18 They've added another fee. We're at -$369.34 available vs -370 in fees. The second time, I called, I held for 25 minutes and was transferred to someone else and then it took another 23 minutes to get TCF to agree to send bank statements to me. Great service. Hopefully, this nightmare will be over on Saturday. I tried to open a checking online but was denied for what reason I have no idea. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. Run from this bank. I sent my payment in over a week before it was due and they claim they got it late. This bank is a nightmare stay away. TCF is just a continuation of a horrible situation. So, I made plans to go during my lunch to end this nightmare. The teller informed me that they now have an app, made certain adjustments and changes, etc. Their information is often wrong, the customer service is non-existent, and they will charge for everything they can, including checking your deposits! Horrible bank, completely antiquated policies. It was my fault for not paying attention so I paid the fees and asked them to stop but they wouldn't stop. Utterly ridiculous and such poor business practice. Their customer service is the worst! The fraud unit at my financial institution cannot believe the funds haven't been released and no time frame has been given. Very convenient. LIES LIES LIES!!! First was me. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. If I could give them zero starts I would, this bank is officially the worst bank in existence. She is supposedly a manager, but her attitude says something completely unprofessional. Three days Bull Shit! By that time I am struggling to veil my impatience and frustration and making a poor attempt at that. Sarah, the customer representative from TCF's Minneapolis branch, talked over me and would not let me finish my questions. Took an hour to get an answer on the IRA that was sent to them from Prudential. This is the worst bank on the planet. On another call, they promised to close our account within 3 business days after the payment, but when we called back one week later, nothing was done!On another call, they told us max 45 calendar days to release the lien. And, the mobile app doesn't show the changes either! ?I can call any bank in the USA and provide my personal details and not have to do this. I told him what I needed to do and he promptly told me that transfers cannot be made over the phone. The hours are fantastic. After the expected amount of time passed, I called to check in again on my checks and their status. Not to mention, their 'on-line banking' is CONSTANTLY experiencing problems. If you need bank statements from TCF and had an account that was sold to Alaska Fed'l Credit Union, you need to allow a couple of hours on the phone to request, then another couple of weeks to receive the statements. i have been a customer for a long time and i hate having to call into the call center for assistance. I understand this is a fee based bank but that's OK with me. They are custodians of your money, but you have to pay a fee to see your records. I go to my on line account NO access! After reaching out to her over the phone about a quick question on my policy she took the time to comb through the rest…", Steven A Miller Agency, LLC with American Family Insurance specializes in Homeowners and Business Owners with personalized customer service. A lot of funds. "I recently needed to get an updated city sticker for my car. I open up account every other week I can not get in my online statement they wrote the wrong social security number down to open up the statement they call me it with ATM alert I get a direct deposit I think I need to change my bank immediately this is not going to work for me. Claim your business to immediately update business information, respond to reviews, and more! I opened this account with TCF National Bank on the 30th of December after the new banking laws took effect. So, when my deposit from the IRS finally happened, I was ecstatic to see $5000 in the account and paid about $800 in bills via ACH. My conclusion is that TCF doesn't want to pay out the $300 bonus offer that they are promoting if you open an account online. I got a mortgage with this bank and have had nothing but problems. 1-800 number sends you to. Instead they hold it so you get a late fee. A financial institution that is not going to work for you, there is no one that will help you if you need help, there is a reason why this institution has one and half stars, I really don't know how that half came from. I had fraudulent charges on my account from Amazon. Really?!!! Took an hour to get an answer on the IRA that was sent to them from Prudential. TCF Bank is changing the policies every now and then. It is outrageous that this company would take money from your principal when withdrawing a CD. Wow! So, if anything goes wrong, and it often does, you will spend countless hours trying to get assistance and then will likely run into incompetence.If there were a negative rating, that is what I would choose.

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