If Smart Wi-Fi is turned off, you should have two different Wi-Fi network names in your home: one ending in -2.4Ghz and one ending in -5Ghz. Performing a factory reset on the TELUS Advanced Wi-Fi modem (Actiontec T3200M) will enable TELUS Smart Wi-Fi on your modem. This technology allows your modem to switch frequencies (2.4 GHz and 5 GHz) automatically, depending on your connectivity needs. This includes mobile devices, printers, tablets, etc. Learn how to reset your device**. Do you now have two different SSID's, one for 2.4 GHz and another for 5 GHz? I have Internet 75 service. sometimes wifi will refuse new or existing connections, as in i can't connect to the wifi, or if i do manage to connect, sometimes i am unable to access the internet. It looked like the desktop version was better so I downloaded that for my PC. I set my 5G to Channel 36. In my case channels 9, 10 and 11 would be poor choices. I assume you recommend WiFi Analyzer? @DavidR8 The number of SSID's is just part of the equation. Thanks for the info. If restarting your modem does not rectify the issue, reset your modem: With a pin or a needle, press the Reset button on the back of the modem for 30 seconds or until the lights on the front of the modem turn off. In that case I selected 11. There are two ways to identify your device: To help us improve this website, we'd love to hear your feedback. You can also turn on smart steering so that it will automatically switch between 2.4 and 5 ghz. The T3200M sucks on wifi. The T3200 wifi seems to be problematic in houses. Resetting your modem will remove your customized Wi-Fi network name and password. Similar can be done with the 2.4G. @RonAKA , agreed. Factory resetting your modem will erase and reset any customized Wi-Fi name and password you may have. If you are unable to reset your Advanced Wi-Fi modem or wish to maintain the custom settings please use the Modem User interfaced detailed below: Learn about Dual-Band Wi-Fi and 2,4GHz vs. 5GHz networks. I use an opensource WiFiAnalyzer on my phone. To help us improve this website, we'd love to hear your feedback. It doesn't appear to be rebooting.It's very odd.First thing in the morning when I fire up my laptop I do a Speedtest. It does a WAN scan but really shows me nothing useful. To reset your Actiontec T3200M to its original factory settings: Performing a factory reset on the TELUS Advanced Wi-Fi modem (Actiontec T3200M) will enable TELUS Smart Wi-Fi on your modem. In order to upgrade to Smart Wi-Fi, you must first confirm that you have an Advanced Wi-Fi modem. Please allow up to 10 minutes for the process to complete. Enabling TELUS Smart Wi-Fi also means you will no longer see your individual ‘2.4G’ or ‘5G’ networks and they will now appear as one consolidated network. If it is setting its own subnet, then an option is: T3200M > primary Google mesh > switch for all Ethernet connected devices + Google mesh Wi-Fi … The easiest way to enable Smart Wi-Fi is by resetting your Advanced Wi-Fi modem. If restarting your modem does not rectify the issue. But TELUS Smart Wi-Fi technology does all this for you, so you never have to lift a finger. Wired and wireless. Set up the TELUS My Wi-Fi app using a T3200 modem. Problem: my router is better than the router in the T3200M. Turing it off was for a few hours better, then it was a complete disaster with no devices being able to hold a connection if they were able to connect at all. The T3200M sucks on wifi. TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide, TELUS Boost Wi-Fi Easy Payment Terms and Conditions. To change an existing TELUS modem, please make the step below first. Start by telling us which types of Internet connections are affected The first step in troubleshooting your Internet connection, is to determine if you're experiencing trouble with your Wi-Fi, Ethernet or both. If the Google device is in the 192.168.68.x, then it must be setting its own IP range. 6 feet away and just around the corner in my kitchen the wifi speed drops to 85 down and 65 up. However with my older laptop Asus PC on 5G I only got 34 down and 21 up, with a 16 ms ping. I know you tried turning SmartSteering off and it made things worse. Neighbours with the most likes in the past month. It also depends on how many devices are using each SSID and how strong each signal is at your location. your tablet), Most devices will display a MAC address or IP address, Match this number to the number found in the, Your connected devices will be listed at the top, Disconnect the device you are trying to rename from your Wi-Fi network. I now sign in on the 2.4 GHz line, and leave the rest of my stuff to the 5GHz SSID. The T3200 modem supplied by Telus is located in our garage meaning that in some areas of our house the WiFi signal is not great. Why Changing the Wi-Fi Channel Number Avoids Interference. It may just be an issue with the quality of the wifi chip in your laptop. taking responsibility for) anything . Please select the correct instructions for your services: Note: If your Smart Wi-Fi is ON, then you will see only one network name in your household. To learn more visit Dual-Band Wi-Fi Networks. Note: Once you change your Wi-Fi network name or password, you will need to reconnect all of your Wi-Fi connected devices using the new network settings. If you are having random reboots it may be a power problem, either house or DC adapter brick. See screen shot below. If I connect to the T3200M using 5GHz wireless, I can get 150+ Mbps internet speeds. I have a newly installed T3200M modem/router. If those do not work, please use the reset method, In the menu on the left side of the screen, click, To change your Network name (SSID), click on, Under "SSID name," type in the name you want to see broadcast as your home network, You may now connect wireless devices to your custom network name using the password you set above. I tried WiFiInfoView on my PC laptop, and it seems to give good information. If there is still no change after 5 minutes. I found this out while the tech was still at the house, and of … I was beyond frustrated. Usually it's around 13Mbps on 25Mbps service.Later on it will be 25-29 Mbps.Then I get dropped for no reason... Could be channel congestion. As part of the T3200 family, the T3200M Bonded VDSL2 Modem and 802.11ac Wireless Router supports fiber-to-the-home (FTTH), fiber-to-the-node (FTTN), fiber-to-the curb (FTTC), … Enable TELUS Internet and Optik TV with Easy connect, Change your Wi-Fi network’s name and password on My TELUS, Can’t connect to your TELUS Office internet: Some of my devices cannot connect, Can't connect to your TELUS Office internet: All my devices cannot connect, All my devices cannot connect to the internet (Actiontec T3200M), All my devices cannot connect to the Internet (Actiontec V1000H / V2000H), All my devices cannot connect to the Internet (Actiontec T1200H / T2200H), All my devices cannot connect to the Internet (ZyXEL VGS - 1432), All my devices cannot connect to the internet (TELUS Wi-Fi Hub), Enable Smart Wi-Fi on your Advanced Wi-Fi modem, TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide, Change your Wi-Fi network’s name and password, Change your Wi-Fi network’s name and password (Quebec only), Other factors impacting your wired internet speed, Other factors impacting your Wi-Fi internet speed, Find or connect to a TELUS Wi-Fi location, 3 steps to fix your picture & video message issues. You can match the speed you are seeing to your subscribed plan, conveniently located at the top right corner of the screen. The TELUS My Wi-Fi app shows you the connection speed from your home to the Internet. [AB] t3200m modem ip problem So, I was recently downgraded from bonded copper on Internet 75 to single copper Internet 25 and I lost my ability to port forward. You can set the Channel for each by going into your T3200M router, signing in as Admin on the home page, then go to Wireless Setup, Advanced. Please follow these instructions if you are a TELUS customer who subscribes to a TELUS internet plan, but does not subscribe to Optik TV. Do you see a lot of your neighbor's SSIDs when scanning for WiFi? Learn how to use the My Wi-Fi app for the following features: Never worry about going over your data plan again. I'm on channels 11 and 161, one neighbor near me is on channel 11 and 149 is showing a signal quality of 25 and 45. @xraySorry I didn't responds directly to you about the number of visible SSIDs.Just checked now from my laptop and there's only five other networks showing. @RonAKAafter running some diagnostics yesterday I switched to channels to 11 for 2.4 and 161 for 5G. Now, however when you have better channels selected for 5G and 2.4G, you may want to try it again. However, everything that connects through my Asus router connected to the bridge port (port 1 on the T3200M) sees a maximum speed of 100 Mbps. The easiest way to enable Smart Wi-Fi is by resetting your Advanced Wi-Fi modem. I'm on Internet 150 and when on cat5e ethernet cable I get more than 160 up and down. Using the My Wi-Fi app, you can manage pause Wi-Fi for individual devices, change your Wi-Fi network name and password, and see what devices are connected to your Wi-Fi network. On wifi, if I'm a few feet from the modem sitting just below it on my stairs, I get about around 135 down and 150 up. To help us improve this website, we'd love to hear your feedback. Note: Resetting your modem will revert your customized network name and password to the default network name and password on the device label. This feature provides the optimum frequency for each device at any given time. 1) Log in to the T3200M as admin, then navigate to Advanced Setup >> LAN IP Settings. Honestly, I had performance and connectivity issues constantly with my T3200. Are your issues on the Ethernet connected devices or the WiFi devices, or both? If Smart Wi-Fi is turned on, you should have only one Wi-Fi network name in your home. By channel do you mean 2.4 vs 5G? If the router is set to automatically choose a channel the speed may change every router reboot or over time. My modem is upstairs in a 2 story house sitting on a 1/2 wall that is open to below. I downloaded Fing for my phone, and I could not seem to get anything useful out of it. Shut it off and it's connected. My Router is a T3200M. Locate the red reset button on the back of the device.

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