Some might even say that the BBB is a company with sketchy business pratices and unreliable paid-for ratings. One person says 6 months is ok, another says 12 months is ok, it’s made up out of whole cloth. All other stores have clear return policy, usually written on their receipts. Not only that, but you then planned to spend your undeserved refund somewhere else! Where do you draw the line? Clearly, I’m not satisfied that the product broke. Recently, you contacted us to request a return for the item listed above. However, in the spirit of fairness to the retailer, did it really take 2 years for you to be unsatisfied? I told her it was at least 3-5 years old, she said it doesn’t matter as long as it was not more then 10 years. Period. The abuse is not from the consumers, but from Costco’s intentional and calculated act of making consumer think that there is no limit on returns. I haven’t responded to comments on this post for a long time, but I must respond to this one. !” To that matter, I 100% expect the same in return! Costco could very easily change the lifetime policy to apply only to products that break, but they haven’t done that. Hearing stories of people returning old TV’s for new make me cringe. Nice try. Common exclusions are data backup and software replacement, physical damage, or liquid damage. [embarrassing] But they always take my returns. It's internal panel gets cracked and outer glass has no signs of physical damages. We have been members for 10 years, Executive, carry the Costco True Earnings AMEX card, spend roughly $250 per week on groceries, fill both our vehicles at Costco, etc… We know employees by name and when we were checking out I was asked how it was going. Anyway, it sounded logical I guess, because it was so much money. If too many people abuse the system (like returning old couches, etc) I’m sure it will ruin it for everyone. I could have easily deleted those comments, but I never do. Costco is no doubt business savvy enough to have a return policy in place that works for their bottomline. I think if I would have bought this anywhere else I’d be out of luck. He was upset about the Schaumburg incident & promised to send a regional VP there *that day* to retrain them all. The company gets new members as a result of their advertising the lifetime satisfaction guarantee. At this point i want to just return them to costco 15 months later. I’d like to respond to the author of the post as well as those who believe that what he did was “ethical” because it didn’t actually violate Costco’s return policy. All a logical person needs to do is ask the question, “if I used a product for two years with no product issue, received the benefit from it, should I be able to return that item for a full refund, or at all”? After that you’ll need to attempt to get them repaired or replaced on your own dime. They cannot leave it up to store descretion- that’s an absurd! I don’t know how far you’ll get, but you may get better results, even now after even more years. Donate or sell the piano you cheap sob! He is worried because he thinks the extended coverage may specifically exclude physical damage. If a company wants to liquidate their shitty products they know Sams and Costco will be last resort “better buy it or you’ll never see it again”. Check our FAQ. Obviously the answer to #1 is no. The reality is this. If a person is not satisfied for ANY reason, including his son not liking his piano after a year and a half, if falls under Costco’s return policy. Weeks went by and finally they called to tell me that the return was declined and asked me to pick up the diamond. I called Costco, and they said they would take it back, and they did! (I’ve kept every receipt.). if companies are allowed to not follow policies set by themselves, what trust can we still have in those companies? Annie, what confuses me here is what is the point of a lifetime return policy? 0000003202 00000 n Costco needs to specify exactly what their return policy is like any other store. What is the lifetime of a printer? This is easy to resolve. The fact that your son is spoiled and wants the newest and greatest, two years down the road, does not mean he was not satisfied with the piano he bought two years ago. This is the reason they have amended their policy… I had purchased flat screen TV from costco early 2006/2007… and after few year working with out any issues I had a dead pixel row (actually couple of rows)… I went to costco to findout how could I get it repaired? %PDF-1.4 %���� I informed of our hassling at the return counter. The OP did nothing more than follow the rules. (Answer Might Shock You), 10 Things To Know Before Using Costco Optical. The next time that you do not recognize a charge, take a minute to see if the charge was yours by calling the company on your card statement. Costco simply said yes I made a promise I don’t have deliver. But if you overcharge me by fifty cents and I ask for it back DO NOT keep the tax I’ve paid on that money! Costco has this policy because it’s a brilliant marketing policy, especially as they continue to become more irrelevant in the market place. She finally got approval and typed in notes on my account in the system telling me that from now on, I am banned from returning anything to Costco without a receipt. I believe your signs beg to differ. 0000014776 00000 n A lot of companies are refusing to refund after they agree to terms. Display posts from previous: All postsLast dayLast 7 daysLast 2 weeksLast monthLast 3 months6 MonthsLast year, Sort by AuthorPost time 5. I have worked refunds at Costco for close to 20 years now and they have never claimed or published having a lifetime return policy, It’s never been published anywhere by Costco that the return policy is lifetime. i worked as a vendor in costco and was appalled at some of the returns . I was at Costco tonight asking to return ribbon that I had purchased which remains unopened and unused although it has, admittedly, been 4 years since purchase (this is what they told me. . Why did we want to return the piano? I smell CLASS ACTION! Returning items and forcing a company to eat the cost only results in a company raising prices on new items for others and for yourself. Costco is not some local business, it is a giant corporation that makes a ton of money and is very successful. Clearly he called up the food chain and there was a change of thinking, and they gave in. Make this right, Costco. Any problems with returns at LLBean? In the meantime — to all you consumers — walk right past the gleaming displays of gorgeous electronic devices and head straight to the cheese samples in the refrigerated foods section. This feature lets you determine how good a deal you are getting on toilet paper purchases. Lifetime guarantee? Why should Costco alone be allowed to advertise to customers that they offer “lifetime returns” when they really only mean returns under certain circumstances? Just ran into this yesterday. I remain disturbed that you don’t find it ethically wrong to ask a retailer to absorb the cost of a luxury item because your family got bored of it. They even printed a report of items that I had purchased and returned in last eight year. It took talking to two other supervisors after she refused the return to finally get my return, after being treated horrendously in front of the long line of other customers waiting to return things. I never had to worry about a return. I think if you take it to them they may have a different response. if you dont like it change your policy!! Needless to say that the totality ammount of my purchasing per year at COSTCO quite high. thanks. Return Policy – Warehouse Purchased Items. Finally, a number of comments have stated that they will unsubscribe or stop reading this blog because of this post. Your comment proves the point, as you say that returns over 3 years old are up to the manager’s discretion. and yes they will carry similar items but never the exact same so costco would lose that $10. You should get a call within 24 hours, the DM will probably satisfy you and you’ll intend to thank me, but you will forget all about me!! I have not done anything with it yet. Rip off these corporate chains to no end please. But there’s zero sense of urgency or even human decency. are without merit. To expedite the process, I recommend writing directly to: Craig Jelinek 999 Lake Drive Issaquah, Wa 98027. 0000032336 00000 n If desiring a return is unreasonable, then your issue should be with the policy itself. Would anyone be ok if you were promised a college of our choosing for free all I had to do is pay into a mempbership until 18. We recognize that in rare instances there are defects in products that we sell, or a member may decide that they purchased the wrong item for their needs. But that’s not the problem. To be clear, your Costco membership will extend the manufacturer warranty by an extra year, but you are not dealing with Costco. Costco extends the manufacturer's warranty on Televisions, Tuner-Free Displays, Projectors, Computers* Major Appliances † and Water Heaters to 2 years from the date of purchase. There isn’t a lot of available details about window vacs so I found this extremely valuable. That is their legal obligation as well as the moral and ethical ones. For two days? Pay out my policy since you refuse to offer a valid TV replacement based on my current TVs pure specs. which is shady as i bought both new at same time from costco. Our return policy is the most lenient in the marketplace to accommodate our members in these instances. People abuse the policy all the time. The same concierge service is standing by to help you with this warranty. Lifetime satisfaction includes the duration of a lifetime, not just a segement. Despite your return policy you would be very aggravated if somebody purchased a product from you kept it for over a year and then returned it because they lost interest. How can one be ‘abusing’ what the policy actually is? Yes they do, hypothetically. What is unethical is corporate personhood. I’m ready to go out and buy 10 more laptops to return for them to tell me no just to get their fine over $100,000. As I had purchased a couple of boxes of Kleenex Aloe Vera boxes at my local Aldi Supermarket, I knew that the Aldi price was just $1.90 per box. Yesterday, the handle broke off and there is no apparent way to fix it. I’ve left out the name of the Costco representative who signed the e-mail. My attempt to talk again regarding that was unsuccessful. You are creating controversy where none exists. For instance, I’d like to buy a roomba from there but they tend to break and the batteries tend to die after a couple years. I have no idea. Echoing the sentiment of numerous posters, Costco’s policy of “a guarantee of satisfaction” does not equate to an “unlimited lifetime return policy.” The ambiguity of Costco’s return policy allows them to address each return on a case by case basis and it generally benefits the customer. You really are an idiot!! Our policies help guide the exercise of that discretion but do not strictly dictate all outcomes. Of course it is unethical. I still have a very favorable opinion of their warehouse return policies, but the major appliances support is very lacking. On-line the identical language is used, and on the page where you are sent to when clicking the “for more information about returns-click here” button they further state: For an immediate refund (including shipping and handling), Costco.com offers convenient returns at any one of our Costco warehouses worldwide. I sincerely believe that a class action lawsuit needs to be filed against costco for the fact that they falsely advertise this return policy and do not honor it, and exactly as stated by previous comments, it is based on managers whim.

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