Use the numbers from the Envoy's network you joined earlier or find the Envoy’s serial number either on the bottom or the back of the unit. The LED will turn green, indicating that the Envoy is in AP Mode. Enphase Enlighten -- the world's most advanced solar monitoring tool. You will use these numbers in a later step.). If you are a homeowner who has just recently created an Enlighten account on your own, your installer may not yet have associated your account with the hardware installed on your site. link on the Enlighten Login Screen and follow instructions to reset your password. An Enphase team member may follow up with you about your feedback. Does the Envoy use an Ethernet cable to connect to the broadband router? +31-73-7041633 Option 5. Get help. Once you're verified that your home is connected to the Internet, let's work on getting your Envoy back up-and-running. Have the system owner try the following steps to restore the Internet connection between the Envoy and Enlighten: After the system owner has performed these troubleshooting activities, ask them to check the Network Communications LED on the Envoy again. The app will confirm that you’ve successfully connected to your home network and the monitoring section on your Envoy home screen will look like this: Once you’ve established a successful connection, return to your mobile device’s Wi-Fi settings and disconnect from the Envoy’s network. For information on how to troubleshoot your microinverter, please refer to the link below. Enphase store; Enlighten Login/Signup; Log in; Skip to main content. To turn on this network, enable the Envoy’s AP Mode (AP stands for “Access Point”). If you’ve forgotten your password and can’t log in, click the Forgot your password? After a power outage, the network connections may need to be re-established. enphasestore@enphase.com, Telefoon: Use the MyEnlighten mobile app (available for iOS and Android) to reset the password on your Envoy. Next, tap the View Networks button, then select your home network from the list of available networks. If the LED is still off or amber, contact Enphase Customer Support. Until there is an association of your account to a system, you will be unable to access Enlighten. Learn More. Envoys with only one USB port do not support Wi-Fi. Enphase Enlighten -- the world's most advanced solar monitoring tool. © 2020 Enphase Energy. An Enphase team member may follow up with you about your feedback. JavaScript lijkt te zijn uitgeschakeld in uw browser. Scroll down to the Monitoring section and tap the Wi-Fi row. https://enphase.com/en-uk/support/system-owners/troubleshooting. Instructions for identifying and fixing the issue differ based on the type of Envoy that was installed with the system. Was the Wi-Fi password changed? The name will include the last six digits of the Envoy serial number. But not to worry! All; MyEnlighten Alerts; Envoy Connection to Internet; Envoy Connection to Microinverters ; Envoy User Interface; Getting Help; Searching in Troubleshooting: 24 Results. But not to worry! Get started. (Using WPS is the simplest way to get your Envoy reconnected.) If your Envoy uses your home Wi-Fi network to communicate with Enlighten and you've recently changed your network password, you will have to update the Envoy's password with your new network password. Do the Envoy, modem, and access point have power? https://enphase.com/en-us/support/envoy-offline. You can verify this by checking the status indicator at the top of your MyEnlighten overview screen: If you see the message as shown in the picture above, it means that your Envoy is offline and unable to upload data. If Enlighten is not updating with current production data, it may be because your system is no longer connected to the Internet. Follow these steps if your Envoy-S and Envoy-S Metered and looks like one of the devices pictured below. https://enphase.com/en-in/support/how-do-update-envoy-password-reconnect-my-home-wi-fi-network. Password Reset To request that your password be reset, please enter your email address in the box below and click Submit. This functionality is not available on Envoys manufactured prior to the launch of the Envoy-S. Once you’ve enabled AP mode on the Envoy, it begins to broadcast a wireless network that you can join. You’ll be prompted to enter the password for the Envoy, which is the last six digits of the Envoy’s 12-digit serial number. If the LED is solid green, the Internet connection is re-established and the system status in Enlighten should reset to Normal within 15 minutes. You can verify this by checking the status indicator at the top of your MyEnlighten overview screen: If you see the message as shown in the picture above, it means that your Envoy is offline and unable to upload data. Mail ons: If the LED is off or amber, there is an Internet connectivity issue. Does the Envoy use a cellular connection? (Make note of these last six digits. If you’ve forgotten your password and can’t log in, click the Forgot your password? Password Reset To request that your password be reset, please enter your email address in the box below and click Submit. The LED should turn solid green within a few minutes. © 2020 Enphase Energy. | Enphase be_ixf;ym_202010 d_30; ct_50 If -Web continues to display, contact Enphase Customer Support. link on the Enlighten Login Screen and follow instructions to reset your password. If the LED is flashing green, the Envoy is attempting to connect to Enlighten. Walls or metallic objects placed between the Envoy and broadband router may interfere with the wireless signal. While looking at the Envoy from the front, check that the wireless adapter is fully seated in the left USB port. Top Questions Using the Array View Articles & FAQs to help you troubleshoot common questions and issues, Steps for reconnecting your Envoy via Ethernet to Wi-Fi Adapter, Steps for reconnecting your LCD Envoy via Ethernet bridges, Steps for reconnecting your Envoy using an Ethernet cable connected to your internet router, Steps for reconnecting your LCD Envoy via your Wi-Fi adapter stick, Steps for reconnecting your Envoy using an Ethernet connection, Steps for reconnecting your Envoy via Ethernet bridges, Reconnecting your Envoy using a cellular connection, Steps for reconnecting your Envoy-S or Envoy-S Metered via Wi-Fi, Steps for reconnecting your Envoy with WPS (Wi-Fi Protected Setup), You'll need to send us some information so we can update your system, If your system is having connectivity issues, you may need to locate the Envoy to start the troubleshooting process. Does the Envoy use a wireless connection? If the system has an Enphase Envoy, ask the system owner to check the display on the Envoy. link on the Enlighten Login Screen and follow instructions to reset your password. Enter the password for your home network and tap the Connect button. Follow these step-by-step instructions to get your system connected to the Internet. If the display shows -Web, there is an Internet connectivity issue. You may need to remove and reconnect the cable, making sure the connector locks into place (listen for a click). The wireless adapter will not function if seated in the right USB port. Voor de beste gebruikerservaring, zorg ervoor dat javascript ingeschakeld is voor uw browser. Otherwise, continue with the instructions below. Follow the instructions for the appropriate Envoy model. Click here to view the article. Manage your education, progress, and Enphase certifications in one place. If other devices in your home are having connectivity issues, you may need to work with your Internet Service Provider to fix your home's Internet connection. be_ixf; php_sdk; php_sdk_1.4.26 ... Search Reset. https://enphase.com/en-us/support/how-do-i-reset-my-password. Check the power connections for the Envoy, modem, and the access point. Click Reset Password from the Account menu. Yes If the LED is solid green, the Internet connection is re-established and the system status in Enlighten should reset to Normal within 15 minutes. If it is solid amber, the Envoy has a connection to the local network but is unable to connect to Enlighten via the Internet. All rights reserved. Enphase Energy: Smart Solar & Clean Energy For Everyone be_ixf;ym_202010 d_28; ct_50. If Enlighten is not updating with current production data, it may be because your system is no longer connected to the Internet.

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