Contact the tolling agency that maintains your FasTrak account, update your vehicle information and check the status of your account. This can happen if the credit card on file expired or if you need to add funds to your cash- or check-based account. Yes. If you opened your FasTrak account at a toll facility in Southern California (e.g., 91 Express Lanes, San Joaquin Hills, Foothill, and Eastern Toll Roads, Interstate 15, or South Bay Expressway) and received a violation notice from the Bay Area FasTrak Customer Service Center, you have 10 days from the date of the violation notice to contact the toll facility where you opened your account and provide … Cookies help us deliver our Services. One-Time Payments: To use Bay Area bridges without a toll tag or License Plate Account, you may set up a short-term, one-time payment account that allows you to pay recent or future tolls online with a credit card, or with cash, check or money order at a FasTrak retail location. When to Pay. Add your vehicle license plate and backdate the start date to ensure proper tolling. You can also call this number to reach our customer service representatives during the regular business hours of: Monday through Friday 8:30 am to 5:30 pm From outside the U.S.: +1-415-486-8655. What are the terms of the Privacy Policy? While our Walk-In Center remains closed, our call center, website and app are available to manage an account, open a new account, pay a toll, resolve a violation and much more. FasTrak users also Like everyone else said, they will mail you a letter with a pic ways to pay the toll. You must have your license plate number and state for each vehicle you would like to register. With a FasTrak Account, a vehicle-mounted toll tag is read by antennae. The following is a schedule of toll evasion penalties: Failure to pay the second notice may result in additional penalties and fees and withholding of your vehicle registration by the DMV and/or a referral to a collections agency. To meet our obligation to collect tolls for every vehicle that uses The Toll Roads, a violation enforcement process is in place: If you have questions, please call our Violations Department at (949) 727-4800. As a government agency, the health and safety of the public are important to us and we are committed to complying with efforts to slow the spread of COVID-19. and thus offers license plate tolling, a system that takes a picture If you believe you’ve received a violation notice in error, you can dispute the violation by clicking the button below and providing the required information to review your claim. But with millions of cars, even a small percentage of mistakes affects hundreds of people. You may resolve your violation online by paying the balance due using a credit card, or you can submit a dispute. Therefore, if you do not have a FasTrak account, you must stop at the For violations, the number is in the upper left-hand corner of the document. My understanding is that they would later send an invoice. Copyright © 2020 KGO-TV. There are several reasons that could explain why you received a violation: First notice issued: toll plus $25 penalty, Second (delinquent) notice issued: toll plus $70 ($25 penalty plus $45 late fee). For the latest on our response to COVID-19, visit TheTollRoads.com/COVID-19. Like everyone else said, they will mail you a letter with a pic ways to pay the toll. Did you receive an invoice or notice of violation or need to make a one-time payment? If you do not have a license plate yet, you can still pay your tolls by providing other identifying information. You will need your account number and password to access your account. 125 Pacifica, Irvine, CA 92618 U.S.A. (Opens in a new window) Does anyone know how I can go about getting this information? You can pay your violation on the Toll Violation page of our website or tear off the bottom portion of the notice and send a check for the amount due to: The Toll Roads Violations Dept., PO Box 50190, Irvine, CA 92619-0190. How can I avoid getting a violation if I drove The Toll Roads, but do not have an account? Obtain a copy of your account Statement for the dates of the violation. CONCORD, Calif. (KGO) -- Millions of motorists pay tolls with Fastrak, and officials say electronic toll collection is accurate -- most of the time. The DMV provides the name and address of the registered owner. If a driver uses The Toll Roads and does not use FasTrak® account or pay the toll(s) online, a violation will be processed for each transaction. License Plate Accounts; Clean Air Vehicles. With a FasTrak Account, a vehicle-mounted toll tag is read by antennae. All rights reserved. To prevent future violations, please make sure your FasTrak account is up-to-date. violations is to sign up for a FasTrak account. It takes a while for sure. I've yet to receive an invoice and there seems to be no way of looking up violations solely by license plate. I crossed the San Mateo bridge several weeks ago and due to COVID there were no cash booths. Log in to your account now! Enjoy convenient, fast and cost-effective travel on Bay Area bridges, express lanes and SFO parking facilities with FasTrak’s easy-to-use electronic toll pay system. Proof of a valid account (e.g. For free educational resources to pass time during quarantine, visit TheTollRoads.com/Educational-Resources. Learn more about which option is best for you. Pay one or more tolls to cross Bay Area bridges. Obtain a copy of your account Statement  for the dates of the violation. The program is free for accountholders and easy to join. If a driver passes through a tolled location without paying using FasTrak or our online payment method, pictures of the vehicle are taken. Eligibility and choosing a … Pay a notice or invoice Make a one-time payment for bridge tolls Need information on the Bay Area toll system? If you do not pay a Golden Gate Bridge toll invoice on time, or you do not pay a toll at another Bay Area bridge or express lane, FasTrak will issue you a violation notice, including any associated penalty fees. Click here to read our Privacy Policy (PDF). Click here to read our Privacy Policy (PDF) and learn how your information is collected, used, stored, shared and protected. If a driver fails to respond as outlined in the violation notice, an additional $42.50 penalty may be assessed and a hold may be placed on the vehicle's registration. What do I do? What is a toll road violation and what is the process for resolving a violation? EDD freezes 350K claims, legitimate workers still without money, Video doorbells could provide safe way with social distancing, How retailers are changing Black Friday this year, CA ballot props: Everything you need to know before voting, COVID-19 holiday risk: The safest and most dangerous activities, SoCal mother's COVID-19 death leaves teen raising siblings, 2020 Election Day: How to watch ABC7 News live coverage, How Twitter, Facebook are combatting election misinformation, Alameda Co. sees record-breaking turnout in early voting. The pictures are reviewed and the plate information is sent to the Department of Motor Vehicles (DMV). A toll collected based on a license plate is called an Image Toll and can be identified on the customer statement by noticing the license plate number listed instead of the transponder number. If your transponder is properly mounted and you continue to receive "pay by plate" charges, then you may need a replacement transponder. You must pay this invoice within 21 days by credit card or with a check or cash at a payment kiosk. You most likely received a violation because your transponder failed to read and your license plate is not on file with the your tolling agency. A valid credit card is the easiest method of payment for enrollment. This will automatically remove the violation penalty. TCA has an agreement with the California Department of Motor Vehicles (DMV) to receive license plate information and authorize vehicle registration holds. And many of them have come to 7 On Your Side when Fastrak can't -- or won't -- undo the mistakes. "It was resolved literally in a day and a half,'' Mascorro said. Customer Service (949) 727-4800. Tolls may be paid using credit card, cash, check or money order, and can be paid online, by phone, or in person. Box 50190 Irvine, CA 92619. The Toll Roads Violations Department. We will investigate the circumstances and provide the results by mail. Your vehicle will be identified by its license plate number to link your payment. You will need your violation number to submit your claim. Pay by phone using our 24-hour automated system: 877-229-8655. License Plate Accounts are not recommended for rental vehicle users. The license plate of your vehicle may not be listed in your account. I can't imagine due to COVID it'll go any faster. If you travel over Bay Area bridges regularly and do not want a toll tag, consider opening a License Plate Account. The wait times are not too bad and it would be nice to get it taken care. For invoices, the number is in the upper right-hand corner. There are four easy ways to pay a Golden Gate Bridge toll - a FasTrak Account, License Plate Account, One-Time Payment, and Toll Invoice. For some reason you can't look up violations by plate, you need the violation number. By using our Services or clicking I agree, you agree to our use of cookies. A Customer Service Representative may be able to waive the violation penalty as a first time courtesy. For example, if you did not pay the required toll to pass through the 241 Toll Road's Windy Ridge Toll Point during the weekend, you would be required to pay $61.00 - a $57.50 penalty plus the $3.50 toll (weekend toll rate). The other Bay Area bridges do not offer license plate tolling. A violation penalty will be assessed in addition to the toll, consistent with our current policy for non-payment. This notice is typically mailed to you within two weeks of driving The Toll Roads without paying. The procedures for administrative review and appeal are set forth in California Vehicle Code, Section 40255 and 40256. Be ready with your vehicle's make, model, and year and credit card information.

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