There is no phone contact and all I've gotten is the run-around from customer service. After several weeks they had not shown up and the order said they had shipped but gave no further info. Do not buy from this company. I even asked for tracking because 7 weeks is a ridiculous! With roots in Massachusetts, this company’s been making quality shoes for over 150 years. So now I have a very expensive pair of brand new shoes sitting in their box that I can never wear. Enter. Wore them 1 time. Only the latest review will count in the company's TrustScore. Hopeless. OOFOS says they can't be returned or even exchanged for store/site credit. Good question. Supposedly they were shipped on May 11. Slow to get here, but I received a timely email response with a link to track shipment far better than Shop app. There is also a kind of forward lean to the shoe, so although my foot technically fits, it skootches forward so instead of just being close to the front of the shoe, it's all jammed up in there. Spread the word. Email. Sent 2 emails to customer service via rheir "Shop" tracking app and received no answers. I've just protested the charge with my credit card company. Love the sandals! That’s just ridiculous why does it take that long. It is now June 3, and I have not received them. I contacted customer service thinking maybe I should have purchased a bigger size - I asked if I could have an exchange considering I had worn them. Claim your listing for free to respond to reviews, update your profile and manage your listing. I took them to sun and sandal the place I bought with receipt and tags . But reading over the other reviews, this is the norm. After 3 days I received a reply asking if they were tight when I put them on - I replied immediately stating they were not but have had no further correspondence. Trusted that Facebook had our backs, however I made the mistake to trust! I bought my first pair couple month ago! What could I have done to recognize this before purchasing the shoes? I looked at other reviews and came to the conclusion I just got scammed out of 60 dollars. I looked on here just now, and it's kind of a bummer to see the same thing is happening to everyone else. I’m like in shock because they would not give me credit or exchange them . I recently had an issue with my Men’s Ooriginal Black’s.I sent my concern by email and that was responded to immediately. Ordered my shoes in April 2020 and like many others who have complained, here I am sitting at the end of August with no shoes. Not sure if i am going to make another purchase. Whether you are attending prom for the first... We’re in this together! 70 00. I wear them after running or working out and pretty much every day. When I did, all I found was people saying their orders never came and my heart sank. © 2020 Trustpilot, Inc. All rights reserved. I brought my first pair of OOfos after being recommended by a friend, I tried on hers and they were a 7 and they were a little big so I ordered a 6, which is my usual size. Beware be very careful with the sandals they can be very slippery and dangerous. Buyer beware! The shoes appear to be made from a vinyl cow. The arch support, shock absorbency, comfort, design, and durability make these a no brainer for me. If I could give this company a 0 star, I would for their horrific customer service.i have 3 pairs of Oofos sandals and ordered a pair of gym shoes...Oofos sent the wrong size, so I tried to do an exchange. I ordered a pair of shoes a month ago but they are still saying that it's not shipped yet. Thank yOO! The shoes appear to be made from a vinyl cow. Are there any customers who have actually received the shoes they purchased? Sigh. Very disappointed and they cost $80.Funny, this pair I bought directly from OOFOS website. If you wanna kiss $60 away, donate it to your favorite charity instead. The sizing is off, the shoes don't fit. OULOS. All you get is excuses when you message them. If these shoes could've been bought elsewhere such as Zappos or Amazon, it would've a better choice as far as actually getting the shoes in a timely manner. After a 1.5 mile walking my dog my heel on my right foot was painful and one of my toes was bleeding. I literally can not say enough amazing things about these sandals! Are you the store owner? I have even worn them many times for 15+ hours straight and my feet remain happy. They have no address, no tel# to call. To those who also feel that they have been financially injured due to wrongful actions of a corporation/business: These shoes took about 6 months to get to me and are the cheapest things I have ever seen. I ordered a pair a shoes last spring and they still haven't arrived after nearly 3 months. We would love to jump in and help, but we can't seem to find your order or request in our Customer Care team. I can't afford to throw away $60. Learn how to stay safe during COVID-19 in our new guide: Shoes finally came but need a different size. I am disappointed in the customer service and the shoes. Learn how to stay safe during COVID-19 in our new guide: I’m a half size person so I was very excited to order a 6.5 of their new item. Received them after 5 or 6 weeks. I have notified the company since I got the first pair, and tried them again. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I love love love these shoes! Shopping experience was straightforward. Therefore I too hope that my shoes will arrive. They didnt offer a resolution. Usaoulos.com ranks 478th among Shoes sites. I'm so pissed. Enter using password OULOS. I discovered Oofos at the RunDisney Expo back in 2017 and now I'm obsessed. If the front of your foot even touches the ground, the front of the sole bends, making it very easy to fall. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I put them on and the lace holes ripped. These have l changed my entire life and that’s not exaggeration. Why did I do it!? Uff da! I bought some shoes online from a brand I saw on a sponsored Instagram ad. Uncomfortable all day. Opening Soon. It's like walking in stiff plastic handbags with completely flat soles as hard as whatever you walking on, like pavement or concrete. Yes, they appear to be legitimate as far as it goes. I am an older retired lady who is definitely not hard of my foot ware. Register now, They are legit but if you want your shoes before Christmas ( writting this in almost July) I would avoid, not worth the money anyway. No where on their site did it say order a size up or no returns or exchanges. So either I can expect these boots sometime in July or I have just kissed $59.99 goodbye. Quality drop, would say significantly. Same situation as others posting here. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. After 1 month of waiting, I emailed them to see what was up. The first time I wore them the felt as though they ‘wrapped around my foot’ but not uncomfortable- just different to my usual shoes. however, i can't find an address for them, much less return policy or instructions. And NO ONE has received their shoes. Ihr offizieller BUFFALO® Shop. Oulos shoe scam?? Be the first to know when we launch. Helpful (0) Bigez R. on 6/24/20 Yes, they appear to be legitimate as far as it goes. At the price, I cannot afford to replace them often enough for them to be safe. The "tracking number" led nowhere for the first 3 weeks, now it just says that USPS is waiting for the item. Get answers from the Usaoulos staff and other customers. Is Oulos a legitimate shoe company? Shoes; Accessories; Gift Cards; Affiliate Program; Please Support APK; Sign in; Create an Account; Menu. Click the links below to see what else we're up to! This is the 4th pair I've purchased. Waiting over two months still no shoes, they keep saying order is on the way, won't refund me, this is a clear case of theft. Hi Yuki - We are so sorry for your experience. Upon further investigation, the items you purchased were marked final sale which are not eligible for returns or exchanges. As an athlete recovery is very important to me. So, I got the clogs and they're a 7.5 or 8. Cart Home › Ollos. They have cracks all around . Over a week later I received an email to say my returned item had been received, but its now been almost a month since I originally ordered the shoes and still no refund !! Both came from Sophia Brown, whose name I've seen elsewhere on this thread. I know they have many customer inquiries to deal with due to COVID-19, but they have to be more responsible instead of posting on social networking frequently. The result of my supplying the pertinent information that Oofus justifiably requested resulted in my issue being 100% resolved to my satisfaction. I wanted to have them on hand.Well, I just took them out of the plastic packaging last week, and the chemical smell is really nasty. I just can’t live without them!!! Stay safe with our COVID-19 guide. What a shame to have such a potentially good product with little or no customer service. I have had the 2nd pair which is white a couple weeks . Stay away - I wish I could give 0 stars - complete scam! They are exactly as expected and very comfortable. AVOID. Briana did this and with a Smile!! They arrived swiftly but unfortunately they felt a little small.

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