I completed the account transfer but can’t log into PlayOnline. How do I change my registered information? I contacted Square through the chat service they provide. Its denied because that code has already been used. I received the message "The Square Enix ID, date of birth, and registration password you entered do not match. If you have forgotten your registered e-mail address or it is no longer accessible, please refer to the information in. If you need to recover your Security Question and Answer, please contact the SQUARE ENIX Support Centre by clicking on the button located at the bottom of this knowledgebase article. To learn more about how we use the cookies, please see our If you need to recover your Security Question and Answer, please contact the SQUARE ENIX Support Centre by clicking on the button located at the bottom of this knowledgebase article. I enter when purchasing a Square Enix Security Token through the Square Enix Account Management System have to be the same as the information registered in my Square Enix Account? Now he want to come back to Eorzea once again. How do I change my registered information? title:'[NA] Q12854 I forgot my SQUARE ENIX ID/Password and Security Question & Answer - SQUARE ENIX Support Center', 【From the Launcher】    (1) Run "FINAL FANTASY XIV: A Realm Reborn"    (2) Select "I forgot my ID/password" from the login screen    (3) Enter your registered email address (case sensitive)    (4) An email containing the following information will be sent    　　・SQUARE ENIX ID    　　・Password reset URL    (5) Follow the link to reset your password    【From the Website】    (1) Access the FINAL FANTASY XIV: Mog Station (https://www.mogstation.com)    (2) Select "Forgot your ID or password?" I forgot my SQUARE ENIX ID/Password and Security Question & Answer Using a Security Token What is a One-Time Password/Square Enix security token? http://support.na.square-enix.com/faqarticle.php?kid=65281&id=496    ◇ I can't change my email address. Can I change the payment method through the Square Enix Account Management System after placing an order for a Square Enix Security Token? What should I do? What should I do? Is it possible for me to have a Security Token and a Software Token tied to my Square Enix account? Once you are able to log in to the account, secure the account once more by going to "Square Enix Account Settings" -> "Update Account Information" and doing the following: (1) Update the email address on file (2) Update the security question and answer (3) Update the physical address on file (4) Add a Software or Security Token to the account ◇ SQUARE ENIX Security Token Information　　　http://www.square-enix.com/na/account/otp/■ 3. I forgot my SQUARE ENIX ID/Password and Security Question & Answer. URL： https://support.na.square-enix.com/contact.php?id=5382&la=1&daxx=4    (This form can only be accessed through a computer browser. I want to purchase a Square Enix Security Token and use it to log into my Square Enix Account. From there please follow the on-screen instructions to recover your SQUARE ENIX ID and/or password.