To my utter amazement, within one, yes ONE day I received a response that they were sending a replacement part free of charge. Review #2191316 is a subjective opinion of poster. The price level of this organization is high according to consumer reviews. All rights reserved. Foot rests feel very flimsy.Spent around $4000 on these couches and will never buy from this company again. No response has been received... We purchased a southern motion recliner from Hortons Furniture in Wichita Kansas 4 years ago. Same problem. I have no doubt they will stand behind their product. This is $1000 recliner. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Review #2197844 is a subjective opinion of poster. Doris A Campagna and Richard D Lauersdorf - Harasser, mocker, theft, forgery, impersonation, took communcation away from me. On Sept 10 one quit reclining which I determined was the switch. ", "Don't buy this sofa. Rights Reserved, You Are About to Contact PissedConsumer.com. Review #2069159 is a subjective opinion of poster. Very dissatisfied with the chairs. User's recommendation: I would not recommend these chairs. Check our FAQ, For more information about PissedConsumer check out our from Badcock Furniture in Vero Beach Florida, delivered on 05/21/20 Ref style# 4148-Power, Serial # 874**** After a mere 4 mos of use the unit is practically falling apart. I mailed the following letter many weeks ago and was hoping for a response. thanks again Arthur miller Charlevoix MI. Review #1996217 is a subjective opinion of poster. Possible fire hazard. What happened? Some of the sources of information BBB relies on are temporarily unavailable. Sofa should have been replaced, 7 months and not fixed or replaced yet, the most i have spent on a sofa, and the worst sofa and service repair. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. Southern Motion Furniture was first mentioned on PissedConsumer on Jul 29, 2013 and since then this brand received 485 reviews. BBB information and Business Profiles reflect the most current information available to us. !The recliner is less than two years old.The manufacturer did send me the replacement parts so so far so good! Purchased just 2 years ago. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. "Bonded leather" is a horrendous flimsy material. Blog article. User's recommendation: Run away from Southern Motion as fast as you can! Ordered 2 custom covered power recliners and took delivery in December 2019. Serial # *************** on couches produced in May 2017. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. contacted the... We purchased a Southern Motion reclining sofa and love seat set three years ago. Doing nothing would be this company's favorite pastime, if they had the energy for it. Glassdoor Wow that’s for the information. How BBB Processes Complaints and Reviews. Power recliners Both wore out after 2 years. The algorithm is subject to change in future. See you later. User's recommendation: Stay away even the furniture store said they are having lots of issues with this brand. I never write reviews but I'm so impressed with their customer service that I just had to. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Nothing was right, the fabric on the back of the chairs is only attached with Velcro strips, and would not stay attached. That is almost unheard of in this day and age. Bought me a Southern motion Marvel sofa, 2 bad places in the leather, sent new arm cover, color was off,wouldn't let them put of the off color ,cushion don't line up, back don't line up, replaced frame and still the same. Replace it. I was about to purchase the same product. Read employee reviews and ratings on Glassdoor to decide if Southern Motion is right for you. I purchased a couch and loveseat March 15, 2011. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. We’ll guide you through the process. To say I am not happy about this would be an understatement. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. BBB Business Profiles generally cover a three-year reporting period. BBB remains operational and focused on serving our business community. After calling the place of purchase, they sent out a person to look at it. I have probably purchased at least 6 recliners in my life and have never had one fail, as yours has. Poor quality leather, didnt last 3 years before cracking and yes we conditioned the leather as instructed. Southern Motion Recliner Reviews Pandora Wall Hugger Recliner Let’s start the Southern Motion recliner reviews with an amazing piece of work. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My frustration led me to post this experience and advise the public to avoid all contact and purchases of this brand of recliner, they are JUNK and the so-called warranty and service is a JOKE. Then he tried to rig a piece of wood in the arm of my husbands' chair and a month later it sunk again. I purchased a Love seat and Couch about 4 months ago. Ms. Lou Ann Martin, Customer Service Manager, Mr. Drew Limpscomb, Director of Customer Service, Ms. Georgia Prewett, Customer Service Representative, International Association of Better Business Bureaus. We purchased -2- power recliners with memory in Jan 2018. Made by Southern Motion. Purchased at JK Furniture and they... Our chairs are not right, one drops on the right side and the other the head rest is off. What is your customer experience with Southern Motion Furniture? Do not purchase Southern Motion leather reliners. Southern Motion Furniture ranks 392 of 1464 in Furniture and Decor category. Purchased two Leather couches from **** *** ****** ********* store in ******** NY. BBB Business Profiles may not be reproduced for sales or promotional purposes. I have a recliner that the foot rest metal supports literally snapped. Possible fire hazard", "Stay away even the furniture store said they are having lots of issues with this brand". Review #2098377 is a subjective opinion of poster. Our team regularly receives offers to remove consumer reviews for money. Above all, given the exemplary customer service this company has displayed, I will most definitely purchase and recommend their products in the future.

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